Get the loop moving again.
GOLMOK support is operated by Mohrs Korea Inc. For help that is not covered below, email mohrskorea@gmail.com and include the lesson or source URL, device type, and a short description of what happened. Do not include passwords or sensitive personal information.
Public support contact
mohrskorea@gmail.com
Use a clear subject such as GOLMOK playback issue, Privacy request, or Content rights request.
A video will not play
- Open the source using the YouTube link in Study mode.
- Confirm the video is public, embeddable, and available in your region.
- Disable strict content blocking for this site and reload the lesson.
A lesson has no Korean script
The public beta auto-loops only sentence ranges backed by reviewed transcript evidence. A valid YouTube link can still have no usable captions, incomplete auto-captions, music-only audio, or no reviewed LineLoop script. In that case playback remains available, but automatic sentence looping stays blocked until a boundary is verified.
Plans and video access
You never need a GOLMOK purchase to open a public source video. Future paid plans apply only to independent learning services such as personal study paths, deeper explanations, pronunciation feedback, advanced review, synchronization, and optional AI processing. Report any screen that appears to charge for or block a YouTube video.
The script or timing is wrong
Email the YouTube URL, the incorrect Korean line, and the approximate timestamp. A reviewed correction can update the GOLMOK lesson without changing the source video or its captions on YouTube.
Review reminders do not appear
Allow notifications in browser or device settings. Web reminders require the browser to remain open; iOS and Android builds use native local notifications. Lock-screen display also depends on your device privacy settings.
Delete an account or reset the beta
Open Settings and choose Delete account for a signed-in profile or Clear local data for interests, language settings, and saved expression cards on the current device. If you cannot access the app, use the public account and data deletion page.
Creators and rights holders
To request correction, attribution review, or removal of a GOLMOK lesson, use the content and rights request page. Requests about removal of the original video must be directed to YouTube or the uploader because GOLMOK does not host the source video.
Known beta limits
Reviewed translations are available in English, Brazilian Portuguese, Spanish, French, German, Japanese, and Indonesian. Production account storage and Google or Apple OAuth credentials, Gemini analysis, and the iOS lock-screen widget are not enabled in the current public deployment. These remain release gates for the corresponding features.